Implemented incorrectly, these devices could lead to guest frustration and a feeling of negativity when it’s time to leave a review. Our Airbnb bluetooth speaker is the most commonly mentioned thing in 5-star reviews.

When used correctly, these devices can make for a very cool and convenient guest experience – they’ll rave about the features in their reviews. you’ll need to provide instructions for operating those as well. If you have other smart devices such as smart lighting, smart locks, or a smart thermostat. You’ll definitely want to include instructions for getting to the cable input or streaming apps in your Airbnb welcome binder. Especially if you provide cable or streaming services in your Airbnb listing. How To Use Smart Home Devicesįor older guests, turning on your smart TV may be a challenge. You don’t need to tell them how to use the microwave or coffee maker, but you should let them know how to open the chimney flue or turn off the propane for the grill. Include instructions for how to use any items that aren’t standard in most homes. Keep this in mind when putting together your Airbnb welcome binder. Your guests will love that your home offers a gas fireplace, grill, or spa, but they may not be familiar with using amenities that they don’t have in their own home. Instructions in your Airbnb welcome binder You’ll also want to include a summary of the most important rules in your automated check-in and check-out messages. That will help you if you have to escalate the issue to Airbnb. Additionally, if there is ever a dispute with a guest about a violation of a house rule, you’ll be glad you put the rule both in the listing description and the welcome binder. Sure, they’re also included in our listing description, but guests sometimes forget what they read on the listing once they’re in the home. We usually list the house rules on the very first page of our welcome binder, including the rules regarding the security deposit. Key Components of an Airbnb Welcome Book Binder House Rules Also remember to label it the “welcome binder,” so that your guests know what it is! Be sure to laminate the pages or put them in sleeves, otherwise they will get dirty or ripped over time.ĭon’t want to create your own? Check out & download one of our fully editable templates: Make sure it is placed somewhere visible, like the dining or coffee table, where it will be easily seen. Your welcome binder doesn’t have to be too fancy – we use a standard 3-ring binder for ours. When we started managing other people’s listings, we soon found that about 50% of the homeowners did not have any sort of welcome book or binder. The Airbnb welcome binder or house manual is something many hosts don’t think to have when they’re preparing their home for short-term rentals.

Airbnb welcome book sample